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1 33:25 BLUP

0 20 Article 20 − Contracts
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2 2021 BLUP
2 2021a (a) the identity and address of the supplier;
2 2021b BLUP
2 2021c (c) the types of maintenance service offered;
2 2021d (d) particulars of prices and tariffs and the means by which up-to-date information on all applicable tariffs and maintenance charges may be obtained;
2 2021e BLUP
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2 2021g BLUP
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2 2022 Member States may extend these obligations to cover other end-users.
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0 21 Article 21 − Transparency and publication of information
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0 22 Article 22 − Quality of service
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2 222 2. National regulatory authorities may specify, inter alia, the quality of service parameters to be measured, and the content, form and manner of information to be published, in order to ensure that end-users have access to comprehensive, comparable and user-friendly information. Where appropriate, the parameters, definitions and measurement methods given in Annex III could be used.
2 223 BLUP

0 28 BLUP
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0 33 Article 33 − Consultation with interested parties
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2 332 2. Where appropriate, interested parties may develop, with the guidance of national regulatory authorities, mechanisms, involving consumers, user groups and service providers, to improve the general quality of service provision by, inter alia, developing and monitoring codes of conduct and operating standards.
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0 34 Article 34 − Out-of-court dispute resolution
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2 342 2. Member States shall ensure that their legislation does not hamper the establishment of complaints offices and the provision of on-line services at the appropriate territorial level to facilitate access to dispute resolution by consumers and end-users.
2 343 3. Where such disputes involve parties in different Member States, Member States shall coordinate their efforts with a view to bringing about a resolution of the dispute.
2 344 4. This Article is without prejudice to national court procedures.
